The value of a hotel or restaurant asset depends on its management. Positioning of assets is directly linked to management effectiveness. There are very specialized managers nowadays, but this is not necessarily a guarantee of proper management.
Our Actions
Restaurant F&B analysis and hotel property evaluations
The first portion of our review focuses on reputation and revenue enhancement. Here, we evaluate product quality, guest experience, and evaluate customer service – resulting in creating a roadmap for improvement.
The second part focuses on systems and controls with the goal of bringing more to the bottom line. This is centered on enhanced systems, procedures, and minimizing waste, while not taking away from the quality and service levels.
The three or five-day visits follow a detailed review of your operation:
Front-of-the-house
Back-of-the-house
Menu and menu design
Marketing and social media
Staffing levels
Training
Systems
Purchasing
P&L/profitability
Coffe chat with Manager/Chef
Service coaching
Culinary
Beverage
Ambiance
This is followed by a comprehensive roadmap on how to turn around and re-direct your operations. The plan for success can be self-driven or Scandi Hospitality assisted. Additionally, we have operational and rooms experience and are experienced at property reviews. The Hotel Review includes: check-in, check-out, welcome factor, PBX, service standards, room inspections, brand standards, and cleanliness. Of course, these can also be customized.
NEW DEVELOPMENT & BRANDING
Scandi Hospitality will work with you to develop a concept, or create one from scratch to fit your vision, property style, and physical location. Alongside your team, we will develop logos, color schemes, brand statements, brand voice, historical and pertinent stories, a marketing schedule, service standards, culinary product standards, and all other aspects that will bring
Development options include:
Restaurant, bar, and kitchen design
Restaurant décor and ambiance
Menu and theme concept [food and beverage]
Logo creation
Standard operating procedures
Timelines
Key staff recruitment
Advertising and social media plan
For one low monthly fee, Scandi Hospitality will dedicate themselves to your restaurant’s success and be fully committed to your continued improvement.
This full service plan includes:
Initial visit
Action plan
Monthly reviews
Coaching
Follow up call
One service call monthly, as needed ( travel expense additional)
Creating the service culture of your establishment is key to your success. This is a strong part of the skill set coaching that we provide-not just how to, but why. Just as important is retaining this knowledge and culture once our coach leaves. The leadership portion is key to making it stick. Follow-up visits, or culture maintenance agreements, are also highly recommended.
Individual Director, Manager, or Executive Chef mentoring is also available.
Coaching topics:
Leadership Development - How to Hold Your Team Accountable
How to Improve Your On-Floor Presence & Manager Effectiveness
Service Coaching [Part I, II, Advanced, Bar Service, Culinary Skills]
Creating a Culture of Service [whole hotel or restaurant specific]
Service Basics 101
One service call monthly, as needed ( travel expense additional)
Developing Service Culture
Steps of Service
Craft Cocktail Culture
Advanced Dinner Service
Wine Skills 101
Leading a Team to Greatness
Engaging Your Team
Social Media Engagement
Profit Improvement
Culinary Safety
Hire the Right Team
Additional topics can easily be added using our template, which will be branded to your company and left for your continued use.
PLANNING & OPERATIONAL SUPPORT
Development of a timeline and schedule is the first step to create and map out a plan with monthly, weekly and daily goals. We will develop checklists and processes, systems, and all documents necessary for a smooth opening.
These include:
POS set-up
Staff coaching and culture creation
On-floor presence, prior to, and including opening day
Coordinate with your Chef to create final menu, plating guide, menu descriptions for FOH, recipe cards [costed], menu tasting, and pricing recommendations
Kitchen line layout to include prep lists and amounts, order-guide revisions, purchasing and sourcing of new items, culinary opening timeline
Coordinate with marketing team to produce press releases, social media blasts, and opening events
We can fill the role as your Corporate F&B Director or F&B Support setting the tone, direction, and culture of your hotel company’s F&B operations. We can manage the communications to each hotel’s leadership to create and/or follow up on standards, create and introduce new roll-outs, branding compliance, and staffing assistance. The role will also provide support for, and unite with, the F&B leadership teams across your portfolio as the conduit to the corporate office team.
We can assist in person or recommend resources to provide coverage on-property during any gaps in your top leadership positions, during a transition period, or for special event coordination. We have experience in task force assignments as General Manager, Director of Operations, Director of Rooms, Director of F&B, or Executive Chef.
LOCAL AND SOCIAL MARKETING PLANNING
All of our above efforts are wasted without a solid marketing plan to get the word out about your operation and get customers in the door!
We provide marketing assistance with thorough evaluation in the following areas:
Current Strategies
Competitive Marketing
Social Media
Customer Feedback
F&B DIRECTOR AND EXECUTIVE CHEF ORIENTATION
Who trains your new F&B leaders? Where do they get the sorely needed skills necessary to run a creative, efficient, and profitable operation? Invest in them and in your restaurant. Our hands-on approach will develop your new leaders on all areas that they need to know in their new role. We have a full checklist that will be customized to your branding and operational procedures. Three-day or full-week coaching is available.